Delivery for all.

delivAI accepts credit card payments using Master Card, Visa, American Express, and Discover.  For businesses with sufficient weekly volume, we do offer the option for weekly invoicing with payment using credit card or ACH .

Logistics is complicated and great delivery service depends on many factors and the delivery fees are based on distance, time of day,  scheduling lead time, vehicle type , and size of delivery.  Our fees are not the cheapest but they aren't the highest either.  We have fair pricing for the reliable service we provide. Your business depends on timely service and we provide the best option to get deliveries delivered.

Yes , pricing depends on  lead time and volume.  So  orders placed just a few minutes before pickup, a few hours before pickup or a few days before pickup are priced differently.  Alos, the more orders we can pickup at the same time the better the pricing.  For bulk orders reach out to our sales and service team to get pricing. service@delivai.com

In the delivAI application access the "Payment Information" page from the Dashboard.  You can add, edit, or remove a payment sources from this page.

Invoice billing is reserved for higher volume businesses with 20 or more delivery orders per day.  Feel free to reach our to our service team to get more information service@delivAI.com

Yes, for each on-demand delivery you earn "deliv Points". You can use those points to get discounts for future orders.  You can track your points on your dashboard under the "deliv Points" menu item.

No, quotes are free and require no login or email address.  So, feel free to click the Quick Quote button and get quoting.  Just remember that quotes are estimated and give you an idea of what the basic costs are.  the actual pricing depends on many more factors and could be different.

Depending on what the status of the order is, you can reach out to different teams using various methods.  You can use the website chat feature to reach out to the delivAI support team  for any general information or orders that are scheduled for the future.
For orders that are less than 1 hour from pickup or already picked up, please reach out to dispatch@delivai.com or call 407-201-9829 for immediate support. Please have you order ID ready and let the support team know you wan to discuss your delivAI order.

delivAI  customer support is available via chat, email, or phone from 8am to 6pm Eastern Time Monday through Friday and 9am to 5pm on Saturdays.

Sorry, we are not perfect and every once in a while one of our delivery partners does have an unfortunate issue.  If an order is damaged or lost please go to our Claims page here and fill out the information so that our support team can reach out.  Or feel free to start a caim by emailing claims@delivai.com

We hope the feedback is positive but if not we do always want to improve so please let us know if we screwed up. Feel free to email us at support@delivai.com

If there are any special instructions for the driver to abide by during pickup, transport, or delivery, feel free to enter the information in the notes section at the respective stage of delivery.  

We are focused on doing delivery the best we can and so we do not provide any white glove service which would include setup or teardown.

Yes all order information is secure using encryption and payments are also secured by Stripe, a  certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.