At delivAI, your privacy is important tous. In this privacy policy, we tell you what information we collect, share withothers, and how we use it to facilitate deliveries by drivers to customers.
delivAI allows people using our technologyand services to have merchandise purchased from participating retailers to bedelivered directly to a person's doorstep. delivAI knows that users of ourtechnology and services care about how their personal information can be usedand shared, and delivAI takes privacy seriously. Please read the following tolearn more about our privacy policy. By visiting the delivAI website or usingour technology or services, you are accepting the practices outlined in thisprivacy policy ("Privacy Policy").
This Privacy Policy covers delivAI'streatment of personal information that delivAI may gather when you use ourtechnology or services. In order to enable delivAI's technology and services todeliver merchandise you order from a participating retailer, we will needcertain personal information. You (or if the retailer has made delivAI a partof its order process, such retailer), will need to provide information aboutyour order (which contains personal information), to delivAI. This PrivacyPolicy does not apply to the practices of participating retailers, thirdparties that delivAI does not own or control, or to individuals that delivAIdoes not employ or manage. Participating merchants and retailers may have theirown privacy policies that you should carefully review before providing themwith your personal information.
BY USING OUR SERVICES, WHETHER VIA www.delivAI.com, WEB PLATFORM OR MOBILE APPLICATIONS, AND/OR BYOTHERWISE GIVING US ANY INFORMATION, YOU AGREE TO THIS PRIVACY POLICY. If you do not agree with the Privacy Policy,you should not use our services or give us any personal information. You should also review delivAI’s Terms and Conditions, which also apply to your use of the delivAIServices, Platforms, and Applications.
Welcome to the web site (the"Site") of delivAI of delivAI, Inc. ("delivAI","we", "us" and/or "our"). This Site delivAI isoperated by delivAI, Inc. and has been created to provide information about ourcompany and our delivery and tracking technology, mobile applications andrelated services (together with the Site, the "Services") to ourService visitors ("you", "your").
This Privacy Policy sets forth delivAI'spolicy with respect to information including personally identifiable data("Personal Data") and other information that is collected fromvisitors to the Site and Services.
We may collect personal information fromvarious sources, including information you provide directly to delivAI, informationwhen you use our Services, and information from third parties. When you interact with us through theServices, we may collect Personal Data and other information from you, asfurther described below: Personal Data That You Provide Through the Services:We collect Personal Data from you when you voluntarily provide suchinformation, such as when you contact us with inquiries, respond to one of oursurveys, register for access to the Services or use certain Services. Wherever delivAIcollects Personal Data we make an effort to provide a link to this PrivacyPolicy. By voluntarily providing us with Personal Data, you are consenting toour use of it in accordance with this Privacy Policy. If you provide PersonalData to the Services, you acknowledge and agree that such Personal Data may betransferred from your current location to the offices and servers of delivAIand the authorized third parties referred to herein located in the UnitedStates.
OtherInformation: Non-IdentifiableData: When you interact with delivAI through the Services, we receive and storecertain personally non-identifiable information. Such information, which iscollected passively using various technologies, cannot presently be used tospecifically identify you. delivAI may share such information with thirdparties for any lawful purpose, or such information may be stored or includedin databases owned and maintained by delivAI affiliates, agents or serviceproviders. The Services may use such information and pool it with otherinformation to track, for example, the total number of visitors to our Site,the number of visitors to each page of our Site, and the domain names of ourvisitors' Internet service providers. It is important to note that no PersonalData is available or used in this process. In operating the Services, we mayuse a technology called "cookies." A cookie is a piece of informationthat the computer that hosts our Services gives to your browser when you accessthe Services. Our cookies help provide additional functionality to the Servicesand help us analyze Services usage more accurately. For instance, our Site mayset a cookie on your browser that allows you to access the Services withoutneeding to remember and then enter a password more than once during a visit tothe Site. In all cases in which we use cookies, we will not collect PersonalData except with your permission. On most web browsers, you will find a"help" section on the toolbar. Please refer to this section forinformation on how to receive notification when you are receiving a new cookieand how to turn cookies off. We recommend that you leave cookies turned onbecause they allow you to take advantage of some of the Service features.
AggregatedPersonal Data: Inan ongoing effort to better understand and serve the users of the Services, delivAIoften conducts research on its customer demographics, interests and behaviorbased on the Personal Data and other information provided to us. This researchmay be compiled and analyzed on an aggregate basis, and delivAI may share thisaggregate data with its affiliates, agents and business partners. Thisaggregate information does not identify you personally. delivAI may alsodisclose aggregated user statistics in order to describe our services tocurrent and prospective business partners, and to other third parties for otherlawful purposes.
LocationInformation: Our Service maycollect and use your location information (for example, by using the GPS onyour mobile device) to provide certain functionality of our Service. If youchoose to enable our location features, your location information may bepublicly displayed within the Service. We may also use your locationinformation in a non-identifiable or aggregate way, as described above in the"Non-Identifiable Data" and "Aggregated Personal Data"sections.
ThirdParty Services: TheServices may collect certain Personal Data which you or third parties provideto various social networking services like Facebook, Twitter, Instagram, orLinkedIn ("Social Networking Services") or other third party merchantapplications with whom we partner (collectively, "Third PartyService(s)"). By directly integrating your Third-Party Service(s), we makeyour experience with the Service richer and more relevant. We may ask you tolog into or grant us permission via the relevant Third-Party Service. When youadd a Third Party Service account to the Service or log into the Service usingyour Third Party Service account, we will collect relevant informationnecessary to enable the Service to access that Third Party Service, informationthat you have provided to the Third Party Service, and Personal Informationrelating to third parties which such third parties have made available to youthrough the Third Party Service. We will use, store and disclose suchinformation in accordance with this Privacy Policy. However, please rememberthat the manner in which the relevant Third-Party Service(s) use, store anddisclose your information is governed by the policies of such third parties,and delivAI shall have no liability or responsibility for the privacy practicesor other actions of any Third Party Service that may be enabled within theService.
You may also have the option of postingyour Services activities to the Third Party Service when you access contentthrough the Services (for example, you may post to Facebook that you performedan activity on the Service); you acknowledge that if you choose to use thisfeature, your friends, followers and subscribers on any Social NetworkingServices you have enabled will be able to view such activity.
MobileDevice Address Book: TheServices may also collect the Personal Data relating to third parties stored inyour mobile device address book, including without limitation email addressesand phone numbers. Depending on your mobile device operating system, theServices may request your permission to access such Personal Data.
OurUse of Your Personal Data and Other Information: delivAI uses the Personal Data youprovide in a manner that is consistent with this Privacy Policy. If you providePersonal Data for a certain reason, we may use the Personal Data in connectionwith the reason for which it was provided. For instance, if you contact us byemail, we will use the Personal Data you provide to answer your question orresolve your problem. Also, if you provide Personal Data about yourself, orhave permitted the Services to collect Personal Data of third parties fromThird Party Services or your mobile device address book ("Third PartyPersonal Data"), in order to obtain access to the Services or to make useof particular features of the Services, we will use your Personal Data andThird Party Personal Data to provide you with access to such services and tomonitor your use of such services.
The Services may permit you to connect orcommunicate with third parties using Third Party Personal Data, including torefer such third party to the services or to share tracking information. If youuse the Services to connect with a third party, delivAI may use Third PartyPersonal Data to contact such third party by email or SMS messaging, and mayalso send subsequent reminders to such third party from time to time, whichthird parties may "opt-out" of receiving.
You may have the option of creating aunique username ("Username") using the Services. When you create aUsername, third party users may view and access your name and your city andstate of residence. You may change your settings to restrict which parties canaccess the Personal Data connected with your Username.
delivAI, Inc. and delivAI and itssubsidiaries and affiliates (the "Related Companies") may also useyour Personal Data and other personally non-identifiable information collectedthrough the Services to help us improve the content and functionality of theServices, to better understand our users and to improve the Services. delivAIand its affiliates may use this information to contact you in the future totell you about services we believe will be of interest to you. If we do so,each marketing communication we send you will contain instructions permittingyou to "opt-out" of receiving future marketing communications. Inaddition, if at any time you wish not to receive any future marketing communicationsor you wish to have your name deleted from our mailing lists, please contact usas indicated below. If delivAI intends on using any Personal Data in any mannerthat is not consistent with this Privacy Policy, you will be informed of suchanticipated use prior to or at the time at which the Personal Data iscollected.
1.11 Information Provided by Customers
1. Registrationand Profile Information. When you sign up for delivAI as a Customer, youprovide your name, email address, physical address, and phone number. If yousign up using your Facebook, Twitter, Instagram, LinkedIn, or any social mediaaccount, we receive your name and email address. After registration, Customerscan add multiple delivery addresses to their profile.
2. PaymentInformation. When you add a payment card to your delivAI account, a third-partypayments service provider receives your card information. To help keep yourfinancial data secure, we never store full payment card information on ourservers.
1.2 Information Provided by Prospective and Active Sprinters
1. SignUp Information. When you sign up to become a Sprinter, you provide your name,Social Security Number, date of birth, email address, physical address, phonenumber, photo, driver's license information, vehicle information, and carinsurance information. We share this information with third-party providers whoinitiate background check reports on you. Additional information about thethird parties who run the background checks is provided in Section 3.2 below.
2. Wereceive and store any information you knowingly provide to us. For example,through the registration process and/or through your account settings, we maycollect Personal Information such as your name, email address, phone number,and third-party account credentials (for example, your log-in credentials foryour accounts with FedEx, UPS or other third party Sprinters available throughthe Services. If you provide your third-party account credentials to us, youunderstand some content and/or information in those accounts ("Third PartyAccount Information") may be transmitted into your account with us, andthat Third Party Account Information, such as your billing address, that istransmitted to our Services is covered by this Privacy Policy. Certaininformation may be required to register with us or to take advantage of some ofour features.
3. Wemay communicate with you if you've provided us the means to do so. For example,if you've given us your email address, we may send you promotional email offerson behalf of other businesses, or email you about your use of the Services.Also, we may receive a confirmation when you open an email from us. Thisconfirmation helps us make our communications with you more interesting and improveour services. If you do not want to receive communications from us, pleaseindicate your preference by contacting us at support@delivAI.com orunsubscribing via the "Unsubscribe" button in our emails, ifavailable.
4. PaymentInformation. We receive Sprinters' bank account and tax information to providepayment and for tax reporting purposes.
1.3 Information Provided by Merchants and Partners
1. ProfileInformation. A Merchant who signs up for our Platform provides us with thebusiness's physical address, hours, and product information. We also collectproduct information from Partners.
2. PaymentInformation. We may receive Merchants' bank account information to providepayment.
1.4 Information Provided by All Users
1. Communications.If you contact us directly, we may receive additional information about you.For example, when you contact our Customer Support team, we will receive yourname, email address, and the contents of any message or attachments that youmay send to us, as well as any other information you choose to provide.
2.1.Information We Collect From Your Device With Your Permission
1. LocationInformation When Using the App. In order to facilitate on-demand deliveries, weneed to know where Customers and Sprinters are located. We receive a Customer'slocation information when you open the delivAI app as well as when you place anorder, to help determine the appropriate delivery address. We continuouslycollect location information from Sprinters who are "on duty," in orderto assist Sprinters in finding available deliveries, allow Customers to trackdeliveries, and other similar purposes. We also use location information foranalytics purposes.
2.2.Information We Collect When You Use Our Platform
1. DeviceInformation. We receive information from Users' devices, including IP address, GPSlocation, web browser type, mobile operating system version, phone carrier andmanufacturer, unique device identifiers, and, if you register with yourFacebook account, your Facebook identifier, or any other social media platform.
2. UsageInformation. We automatically receive information about your interactions withour Platform, such as the pages or other content you view, the products yousearch for or purchase, and the dates and times of your visits, to help usunderstand how you use our Platform, help us improve our Platform, and provideyou information about our Platform, our Merchants, and our Partners.
3. Calland Text Information. We work with one or more third parties to facilitatephone calls and text messages between Customers and Sprinters who aredelivering the Customers' products. We receive information about thesecommunications including the date and time of the call or text message, theparties' phone numbers, and the content of the text messages. We do not recordor have access to the content of the phone calls.
4. UserFeedback. Customers and Sprinters can rate and review each other at the end ofevery delivery. Customers are able to see a Sprinter's aggregate ratings duringa delivery. After a delivery, we may share feedback or comments that Customersprovide with Sprinters, but we will not identify the Customer. We may alsoshare with Sprinters their aggregate ratings.
5. Informationfrom Cookies and Similar Technologies. We and our service providers collectinformation through the use of "cookies" and similar technologies tounderstand how you navigate through and interact with our Platform, to learnwhat content is popular, for authentication and advertising purposes, and tosave your preferences. Cookies are small text files that web servers place onyour device; they are designed to store basic information and to help websitesand apps recognize your browser. We may use both session cookies and persistentcookies. A session cookie disappears after you close your browser. A persistentcookie remains after you close your browser and may be accessed every time youuse our Platform. We also use cookies for data analytics purposes, includingfrom Google Analytics. You can find more information on how Google uses datafrom these cookies at google.com/policies/privacy/partners. You should consultyour web browser to modify your cookie settings. Please note that if you deleteor choose not to accept cookies from us, you may be missing out on certainfeatures of our Platform.
Information We Receivefrom Third Parties
3.1.Information We Receive About Customers
1. Partners.If you make a purchase through one of our Partners that offers delivery via delivAI,we receive information about your purchase, including your name, phone number,the product you purchased, and the delivery location.
3.2.Additional Information We Receive About Prospective and Active Sprinters
1. BackgroundInformation on Sprinters. delivAI works with third-party providers to performdriving record and criminal background checks on Prospective and active Sprinters,and in some instances these third parties provide Prospective and active Sprinters'records to delivAI as part of the background check process.
4.1.Uses of Information Collected from All Users
We may use the information we collect fromall Users to:
1. Provide,improve, expand, and promote our Platform;
2. Analyzehow you use our Platform;
3. Communicatewith you, either directly or through one of our service providers, includingfor marketing and promotional purposes;
4. Facilitatetransactions, deliveries, and payments;
5. Respondto customer support questions;
6. Findand prevent fraud; and
7. Respondto any issues that may arise during deliveries.
8. Providetransparent location information to the user and recipient.
4.2.Additional Uses of Prospective and Active Sprinter Information
Additionally, we use information fromProspective and active Sprinters for the following purposes related to thePlatform:
1. Determiningwhether to grant a Prospective Sprinter access to our Platform, and
2. Sendingemails and text messages to Prospective and active Sprinters regarding their delivAIsign up, available deliveries, incentives and other opportunities, andadditional information about our Platform.
4.3.Additional Uses of Merchant Information
Additionally, we use the information wecollect from Merchants to notify them about orders, deliveries, and returns,and for other administrative and marketing purposes, including via textmessage, push notifications, phone calls, and emails.
5.1 Sharing between Customers and Sprinters
Once a Sprinter accepts a delivery requestfrom a Customer, the Customer can see the Sprinter's first name and lastinitial and the Sprinter can see whatever name the Customer provided whensigning up. A Customer is also able to see a Sprinter's photo. During adelivery, the Customer in some instances is able to see the Sprinter'sreal-time location, and the Sprinter is able to see the Customer's deliveryaddress. During a delivery, Customers and Sprinters are able to call and texteach other. Customer and Sprinter phone numbers are masked and, only in rareinstances, may they be able to see the other's phone number. As describedabove, Customers are able to see a Sprinter's aggregate ratings during adelivery. After a delivery, we may share feedback or comments that a Customerprovides with a Sprinter, but we will not identify the Customer. We may alsoshare with Sprinters their aggregate ratings.
5.2 Service Providers
We share your information with serviceproviders that perform services on our behalf, including all of the usesdescribed in Section 4 above.
5.3 Advertising Partners
We work with third-party advertisingservice providers to show ads for our Platform that we think may interest youafter you visit our Platform. These third-party service providers collectnon-personally identifying information from you when you visit our Platform andother online platforms. Some of our advertising service providers are membersof the Network Advertising Initiative or the Digital Advertising Alliance. Ifyou do not wish to receive our personalized ads, please visit their opt-outpages to learn about how you may opt out of receiving personalized ads frommember companies.
5.4 Other Sharing
We may share your information with thirdparties in the following cases:
1. Wheredisclosure is required or appropriate in order to comply with laws,regulations, legal process, or a governmental request;
2. Withlaw enforcement officials, government authorities, or third parties, if wethink doing so is necessary protect the rights, property, or safety of delivAI,our Users, or the public;
3. Toprotect the security or integrity of our Platform;
4. Toenforce our agreements, policies, and Terms of Service;
5. Torespond to an emergency which we believe in good faith requires us to discloseinformation to assist in preventing the death or serious bodily injury of anyperson;
6. Toinvestigate and defend ourselves or others against any third-party claims orallegations;
7. Toprovide information about the use of our Platform to Sprinters, Merchants,Partners, or potential business partners in aggregated or de-identified formthat cannot reasonably be used to identify you;
8. Whilenegotiating or in relation to a business transaction, such as a merger, sale ofassets, or bankruptcy; and
9. Wheneveryou consent to the sharing.
Profile Information. You can update yourprofile information through your profile settings. If you need to change theemail address associated with your account, please contact us via our HelpCenter.
Location Information. While you can preventyour device from sharing location information at any time through your device'soperating system settings, Customer and Sprinter location is core to ourPlatform and without it, you may not be able to successfully use our Platform.
Email Subscriptions. You can alwaysunsubscribe from our promotional emails via the link provided in the emails.Even if you opt out from receiving promotional messages from us, you willcontinue to receive administrative messages from us.
Our Platform may contain links to otherwebsites, products, or services that we do not have control over. Please beaware that we are not responsible for the privacy practices of such thirdparties. We encourage you to read their privacy policies before giving themyour information.
We are committed to protecting yourinformation. Even though we take precautions to protect Users' data, no securitymeasures can be 100% secure, and we cannot guarantee the security of Users'data.
delivAI is not in the business of sellingyour information. We consider this information to be a vital part of ourrelationship with you. There are, however, certain circumstances in which wemay share your Personal Data with certain third parties without further noticeto you, as set forth below:
1. BusinessTransfers: As we develop our business, we might sell or buy businesses orassets. In the event of a corporate sale, merger, reorganization, dissolutionor similar event, Personal Data may be part of the transferred assets
2. RelatedCompanies: We may also share your Personal Data with our Related Companies forpurposes consistent with this Privacy Policy
1. Agents,Consultants and Related Third Parties: delivAI, like many businesses, sometimeshires other companies to perform certain business-related functions. Examplesof such functions include mailing information, maintaining databases andprocessing payments. When we employ another entity to perform a function ofthis nature, we only provide them with the information that they need toperform their specific function. Similarly, we may work with business partnersin connection with delivering our Services to you. For example, if you use delivAI'sServices to send or return something to one of our business partners (like aretailer), we may disclose your relevant information (name, email address,package tracking number and the like) to that business partner to helpfacilitate delivAI's Services, including package tracking and confirmation of delivery.
2. LegalRequirements: delivAI may disclose your Personal Data if required to do so bylaw or in the good faith belief that such action is necessary to (i) complywith a legal obligation, (ii) protect and defend the rights or property of delivAI,(iii) act in urgent circumstances to protect the personal safety of users ofthe Services or the public, or (iv) protect against legal liability.
You can visit the Site without providingany Personal Data. If you choose not to provide any Personal Data, you may notbe able to use certain Services.
This Privacy Policy does not apply to anyPersonal Data collected by delivAI other than Personal Data collected throughthe Services. This Privacy Policy shall not apply to any unsolicitedinformation you provide to delivAI through the Services or through any othermeans. This includes, but is not limited to, information posted to any publicareas of the Services, such as forums, any ideas for new products ormodifications to existing products, and other unsolicited submissions(collectively, "Unsolicited Information"). All Unsolicited Informationshall be deemed to be non-confidential and delivAI shall be free to reproduce,use, disclose, and distribute such Unsolicited Information to others withoutlimitation or attribution.
delivAI does not knowingly collect PersonalData from children under the age of 13. If you are under the age of 13, pleasedo not submit any Personal Data through the Services. We encourage parents andlegal guardians to monitor their children's Internet usage and to help enforceour Privacy Policy by instructing their children never to provide Personal Dataon the Services without their permission. If you have reason to believe that achild under the age of 13 has provided Personal Data to delivAI through theServices, please contact us, and we will endeavor to delete that informationfrom our databases.
This Privacy Policy applies only to theServices. The Services may contain links to other web sites not operated orcontrolled by delivAI (the "Third Party Sites"). The policies andprocedures we described here do not apply to the Third-Party Sites. The linksfrom the Services do not imply that delivAI endorses or has reviewed the ThirdParty Sites. We suggest contacting those sites directly for information ontheir privacy policies.
delivAI takes reasonable steps to protectthe Personal Data provided via the Services from loss, misuse, and unauthorizedaccess, disclosure, alteration, or destruction. However, no Internet or emailtransmission is ever fully secure or error free. In particular, email sent toor from the Services may not be secure. Therefore, you should take special carein deciding what information you send to us via email. Please keep this in mindwhen disclosing any Personal Data to delivAI via the Internet.
Your access to and use of the Services issubject to the Terms of Service at http://delivai.com/terms.
Changes to delivAI's Privacy Policy: TheServices and our business may change from time to time. As a result, at timesit may be necessary for delivAI to make changes to this Privacy Policy. delivAIreserves the right to update or modify this Privacy Policy at any time and fromtime to time without prior notice. Please review this policy periodically, andespecially before you provide any Personal Data. This Privacy Policy was lastupdated on the date indicated above. Your continued use of the Services afterany changes or revisions to this Privacy Policy shall indicate your agreementwith the terms of such revised Privacy Policy.
Access to Information; Contacting delivAI:To keep your Personal Data accurate, current, and complete, please contact usas specified below. We will take reasonable steps to update or correct PersonalData in our possession that you have previously submitted via the Services.
Please also feel free to contact us if youhave any questions about delivAI's Privacy Policy or the information practicesof the Services.
You may contact us as follows: hello@delivai.com.
